Typically: software updates (core, themes, plugins), security monitoring and malware scanning, regular off-site backups, uptime monitoring, performance checks and a allowance of small content changes. Our website maintenance services bundle all of these into one predictable monthly plan.

It’s the ongoing service that keeps your website secure, updated and working properly after launch — plus someone to call when things go wrong. ‘Support’ is the reactive help (fixing issues, making changes); ‘maintenance’ is the proactive care (updates, security, backups) that prevents most issues happening at all.

Our plans include tested updates, 24/7 security and uptime monitoring, automated off-site backups, performance optimisation, monthly reporting and inclusive time for content tweaks. Higher tiers add staging environments, ecommerce transaction testing and priority response times.

The safe way: back up first, test updates on a staging copy, then deploy and verify. The easy way: let a maintenance plan handle it. Updating live without backups is how sites break — and ‘update everything and hope’ is not a strategy, which is why our process is deliberately methodical.

Plans typically range from modest monthly fees for simple brochure sites to more for ecommerce and custom builds — reflecting the complexity and risk involved. We price transparently based on your site’s needs; what you should compare is what’s included, because ‘maintenance’ from a £20/month plugin updater is not the same service.

You can handle basics like content updates, but proper maintenance — tested updates, security hardening, malware response, performance tuning — needs technical expertise and vigilance. Most business owners find their time is better spent running the business while specialists handle the site.

On our maintenance plans: we detect it fast through monitoring, take the site offline safely if needed, clean the infection, restore from a clean backup and harden security to prevent recurrence. Without a plan, you’re looking at emergency fees and days of downtime — prevention is dramatically cheaper.

Yes — most of our maintenance clients inherited their sites from elsewhere. We start with a thorough audit to understand what we’re working with, fix any urgent issues, then bring the site under proper care. If the site is fundamentally unsound, we’ll tell you honestly rather than sell you maintenance on a sinking ship.

Indirectly but meaningfully: secure, fast, reliably-online sites with fresh content are exactly what Google wants to rank. Maintenance protects the rankings you have and removes the technical drag that holds back SEO progress. It’s the foundation good SEO is built on.

Our plans run monthly with no long lock-in — though we’d suggest giving any change a month’s notice so we can hand over cleanly. You’ll always own your site, your backups and your data; we don’t hold clients hostage, because clients who stay by choice are the only ones worth having.

The terms overlap, but there is a useful distinction. Maintenance is the planned, ongoing work: updates, backups, security monitoring, performance checks and small content changes that keep your site healthy. Support is reactive — help when something breaks or you need guidance. Our website maintenance services include both, so routine care happens automatically in the background, and when something unexpected does occur, you already have a team that knows your site and can fix it quickly.

Yes. Many clients come to us with a site built elsewhere — by a freelancer, another agency or an in-house team member who has since moved on. We start with a full health check: software versions, security, backups, performance and anything already broken. Once we know the site is stable, or what it needs to become stable, it joins a maintenance plan like any other. You do not need a rebuild just to get proper care.